Frequently Asked
Find answers to common questions and how to troubleshoot issues here!
If you are encountering the error message Account Error: Email is already registered, there is already a WordGo account connected to this email address. Ple...
Sat, 5 Jul, 2025 at 1:21 PM
You may be wondering if the app is accessible offline. The short answer is no - in order to navigate between different sections of the app you must be conne...
Sat, 5 Jul, 2025 at 1:21 PM
We are currently not setup for users to delete courses or groups, but we do have an Archive feature. To fully delete a group or study please contact yo...
Sat, 5 Jul, 2025 at 1:22 PM
It's really simple to change to a different course before completing your current one. Simply tap on the Group Details icon (the icon second from t...
Sat, 5 Jul, 2025 at 1:22 PM
You can now study using WordGo as a Group Guide, a Group Member or a Solo Studier. You can even experience these simultaneously thanks to our 'multiple ...
Sat, 5 Jul, 2025 at 1:23 PM
You can choose to study solo in your chosen WordGo course. For group studies, we recommend each WordGo Group start with a minimum of three people and a max...
Sat, 5 Jul, 2025 at 1:23 PM
WordGo makes it easy to meet with members from different places and time zones. Simply select the online option when setting up your group, and you will be ...
Sat, 5 Jul, 2025 at 1:23 PM
At a time when people are being more protective over their data than ever, we store Group Member data securely and it’s wise as a Guide to keep the sharing ...
Sat, 5 Jul, 2025 at 1:24 PM
Sometimes an email you were expecting from WordGo may not showing up in your inbox. In this case, it may have been directed to an alternative folder such a...
Sat, 5 Jul, 2025 at 1:24 PM
We understand if you are a Group Guide, you may want to get in touch with your Members to remind them about the upcoming group gathering. Currently the...
Sat, 5 Jul, 2025 at 1:25 PM