Trouble Shooting

Trouble issues that are presenting!

I need a password reset
It's simple to reset your password with WordGo. When you enter an incorrect password a message will show stating 'No Active Account with the Given...
Fri, 4 Dec, 2020 at 1:55 PM
I can't login
To log into WordGo simply open the app, click the 'Get Started' button and tap Sign In.  On the next screen enter the email address and password ...
Fri, 4 Dec, 2020 at 1:55 PM
I can't invite a member
To invite Group Members, open WordGo and click on the Group Details button, (second icon from the left at the bottom of the screen). Click 'Add Member,...
Fri, 4 Dec, 2020 at 1:56 PM
The app is loading the wrong week in my study
It's simple to change the week that your Group is studying in WordGo. Please follow these instructions; 1. Tap the Group Details icon (The icon sec...
Fri, 4 Dec, 2020 at 1:55 PM
Why do we see different study questions?
WordGo is designed to fit around your schedule. When setting up the app you will choose how long you would like to study for each day. Depending on the leng...
Fri, 4 Dec, 2020 at 1:56 PM
How do you leave a group?
To exit a Group please contact your Group Guide or raise a ticket with one of our WordGo team members.
Fri, 4 Dec, 2020 at 1:56 PM
How do I delete a group?
To delete a Group please contact your Group Guide or raise a ticket with one of our WordGo team members.
Fri, 4 Dec, 2020 at 1:56 PM
Can I pause or change a group half way through?
It's really simple to change to a different study before completing your current study.  Simply tap on the Group Details icon (the icon second from...
Sat, 5 Dec, 2020 at 8:25 AM